Terms of sale

This is an English translation provided for convenience only. The legally binding version is the Lithuanian one; if the versions differ, the Lithuanian text prevails.

1. General provisions

1.1. These terms set out the conditions for buying goods through the online marketplace NORE (nore.lt, its subdomains and the domains assigned to shops; the Marketplace).

1.2. The Marketplace is run by MB Prekybos idejos, registration no. 32312345, address Aluonos g. 16, Vijuku km., Kaunas raj., Lietuva, email [email protected] (the Operator).

1.3. Goods on the Marketplace are sold by the sellers trading on it, all of them traders: companies and persons carrying on an individual business (the Seller). The Seller's name, code, address and contacts are shown on the shop's "Seller, delivery & returns" page, at checkout and in the order confirmation.

1.4. The Buyer is a person buying goods on the Marketplace. Minors aged 14 to 18 may buy only with the consent of their parents or guardians. The consumer rights in these terms apply to a Buyer buying for personal, family or household purposes.

1.5. These terms apply to every contract concluded through the Marketplace. By placing an order the Buyer confirms having read and accepted them. The version the Buyer accepted is stored with the order and always remains available on the Marketplace.

2. Who is responsible for what

2.1. The sale contract is concluded between the Buyer and the Seller. The Seller is responsible for the goods, their quality and safety, delivery, returns, refunds and the legal guarantee.

2.2. The Operator is an intermediary: it runs the Marketplace, accepts orders, arranges payments through the payment service provider Paysera and issues invoices in the Seller's name. The Operator is not a party to the sale contract and is not responsible for the Seller's obligations, but it helps resolve problems (section 10).

3. Ordering and conclusion of the contract

3.1. The Buyer adds goods to the cart. The cart may hold goods from several Sellers; a separate delivery method is chosen for each Seller's goods.

3.2. At checkout the Buyer gives contact details and an address and is responsible for their accuracy.

3.3. Before paying, the Buyer sees the goods ordered, their prices, delivery prices, the total amount payable and each Seller.

3.4. By clicking "Place order and pay" the Buyer undertakes to pay for the order. The contract with each Seller is concluded when the payment is confirmed; a separate order is created for each Seller.

3.5. Once the contract is concluded, the Buyer receives an order confirmation by email with the order details, the Seller's details, a link to these terms and information on the right of withdrawal.

3.6. If the payment fails, no contract is concluded.

4. Prices and payment

4.1. Prices are in euros including all taxes. The delivery price is shown separately and included in the total before payment.

4.2. Payment is made through Paysera by the payment method chosen. The payment is split between the Seller and the Operator (the Operator's commission); this costs the Buyer nothing extra.

4.3. The invoice is issued by the Operator in the Seller's name and is available on the order page.

5. Delivery

5.1. Delivery methods and prices are shown on the Seller's shop page and at checkout.

5.2. The Seller dispatches the goods within the number of working days after payment stated on the product or in the shop. Where no time is stated, the goods are delivered within 30 days of the contract being concluded at the latest. Transit time depends on the carrier.

5.3. The goods become the Buyer's property when the Buyer or a person the Buyer designated receives them. If the goods are lost or damaged in transit, the Seller is responsible.

5.4. The Buyer is advised to inspect the parcel on collection and, if the packaging is damaged, to photograph it and inform the Seller without delay. This does not limit the Buyer's rights under the legal guarantee.

5.5. If the Seller does not deliver on time, the Buyer may set an additional reasonable period and, once it has passed, terminate the contract and get back everything paid.

6. Right of withdrawal (14-day returns)

6.1. A Buyer who is a consumer may withdraw from the contract within 14 days without giving any reason.

6.2. The period runs from the day the Buyer or a person the Buyer designated (other than the carrier) receives the goods. Where the goods of one order are delivered separately, it runs from receipt of the last item.

6.3. To withdraw, the Buyer sends the Seller a clear statement, for example by email, before the period ends (the Seller's contacts are in the order confirmation and on the shop page). The model form (Annex 1) may be used but is not required. The deadline is met if the statement is sent before the period expires.

6.4. On receiving the statement, the Seller gives the return address. The Buyer sends the goods back within 14 days of the withdrawal statement at the latest; the deadline is met if the goods are sent before it expires. The goods must be packed properly; sending them with tracking is recommended.

6.5. The Buyer bears the direct cost of returning the goods.

6.6. The Seller refunds all payments received from the Buyer, including the original delivery cost (but no more than the cheapest standard delivery offered), within 14 days of receiving the withdrawal statement, using the same means of payment the Buyer used unless agreed otherwise. No fees are charged for the refund. The Seller may withhold the refund until the goods are received or the Buyer supplies proof of having sent them back.

6.7. The Buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. The goods may be examined as they would be in a physical shop.

6.8. The right of withdrawal does not apply to:

• goods made to the Buyer's specifications or clearly personalised;
• goods that deteriorate rapidly or have a short shelf life;
• sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery;
• other cases provided for in the Civil Code of the Republic of Lithuania.

Where an exception applies to a product, this is shown on the product and at checkout. The right of withdrawal does apply to handmade goods not made to the Buyer's specifications.

7. Quality and legal guarantee

7.1. The Seller is liable for the conformity of the goods with the contract (description, purpose and quality).

7.2. On noticing a lack of conformity, the Buyer informs the Seller by email, describing the defect and, where possible, attaching photos. The Seller examines the complaint and answers within 14 days at the latest.

7.3. The Buyer may require the goods to be repaired or replaced. If that is impossible, disproportionate, not done within a reasonable time or without significant inconvenience to the Buyer, or the defect is serious, the Buyer may require a price reduction or terminate the contract and get the money back. The Seller bears all costs related to the lack of conformity, including shipping.

7.4. Before providing a remedy, the Seller informs the Buyer of the right to choose between repair and replacement.

7.5. If the Seller gives an additional (commercial) guarantee, its terms are stated in the product description; it does not limit the legal guarantee.

8. Liability

8.1. The Seller is liable for performing the contract as provided by law. The Operator is responsible for the operation of the Marketplace and the handling of payments, but not for the Seller's obligations.

8.2. The Buyer is responsible for the accuracy of the details given at checkout.

8.3. These terms do not limit any consumer rights that cannot be limited under mandatory law.

9. Personal data

9.1. The Buyer's data is processed under the privacy policy. To fulfil the order, the Buyer's name, contacts and address are passed to the Seller.

10. Complaints and disputes

10.1. The Buyer first sends complaints about the goods and the fulfilment of the order to the Seller by email. The Seller answers within 14 days at the latest.

10.2. If the Seller does not answer, or there are questions about the operation of the Marketplace, the Buyer may contact the Operator at [email protected]. The Operator helps reach the Seller and answers within 14 days.

10.3. If the dispute is not resolved, a consumer may apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, www.vvtat.lt), also through the online platform e-vartotojas.lt, within 1 year of contacting the Seller, or to a court.

10.4. Contracts are governed by the law of the Republic of Lithuania; this does not deprive a consumer of the protection of the mandatory rules of their country of residence.

11. Final provisions

11.1. The Operator may amend these terms. Amendments apply to orders placed after they are published; every version of the terms remains available on the Marketplace.

11.2. Contracts are concluded in Lithuanian. This English translation is for information only; if the versions differ, the Lithuanian text prevails.

Annex 1. Model withdrawal form

(Complete and send this form to the Seller only if you wish to withdraw from the contract.)

To: [Seller's name, address, email address]

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):

• Ordered on (*) / received on (*):
• Order number:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.